Terms of Service

Welcome to SoftBelle. These Terms of Service ("Terms") govern your access to and use of our website softbellebody.com and all purchases made through our online store. By placing an order or using our website, you agree to be bound by these Terms. Please read them carefully before making a purchase.

1. Scope of Application

These Terms of Service apply to all orders placed and transactions completed through SoftBelle at softbellebody.com. By using our website, you confirm that you are at least 18 years old or have the consent of a parent or legal guardian to make a purchase.

2. Company Information

SoftBelle
Website: softbellebody.com
Email: contact@softbellebody.com

3. Products

SoftBelle offers women's intimate apparel, including wireless bras and related lingerie and accessories. All products are designed as everyday intimate apparel. While we make every effort to display product colors, materials, and details as accurately as possible, slight variations may occur due to differences in screen settings, lighting, or photography. Such minor variations do not constitute a defect.

Product availability is subject to stock. We reserve the right to limit quantities, discontinue products, or modify product details at any time without prior notice.

4. Formation of the Contract

The presentation of products on our website does not constitute a legally binding offer. By clicking the payment button during checkout, you submit a binding offer to purchase the products in your cart. The contract is formed only once we send you an order confirmation by email. We reserve the right to refuse or cancel any order at our sole discretion, including in cases of suspected fraud, pricing errors, or stock unavailability. In such cases, any payment already made will be fully refunded.

5. Prices and Payment

All prices are displayed in US Dollars (USD) unless otherwise indicated, and include applicable taxes where required. Shipping fees, customs duties, and import taxes are not included in the product price and will be calculated at checkout or charged separately by your local authorities, depending on the destination country.

Available payment methods are shown during the checkout process. All payments are processed through secure third-party payment providers. SoftBelle does not store your full payment details on its servers.

We reserve the right to correct any pricing errors on our website. If a pricing error is identified after an order has been placed, we will contact you to confirm whether you wish to proceed at the corrected price or cancel the order with a full refund.

6. Shipping and Delivery

We ship worldwide. Orders are processed within 1–2 business days, and estimated delivery time is 7–15 business days after dispatch, depending on the destination. Delivery times are estimates and may be affected by customs procedures, public holidays, or other circumstances beyond our control.

For more details, please refer to our Shipping Policy.

7. Customs, Duties, and Taxes

International orders may be subject to import duties, customs fees, and taxes imposed by the destination country. These charges are the sole responsibility of the customer and are not included in the product or shipping price. We recommend contacting your local customs office for more information before placing an order.

8. Returns and Refunds

Returns and refunds are governed by our Refund and Return Policy, which forms an integral part of these Terms of Service. Customers have 14 days from the delivery date to request a return, subject to the conditions outlined in that policy. Because our products are intimate apparel, returns are accepted only where hygiene conditions (unworn, unwashed, tags and hygiene liner intact) are met.

9. Consumer Rights and Warranty

Customers are entitled to all rights granted under the applicable consumer protection laws of their country of residence. Nothing in these Terms limits or excludes any statutory rights you may have as a consumer.

10. Intellectual Property

All content on the SoftBelle website, including but not limited to text, images, logos, graphics, product photographs, and designs, is the property of SoftBelle or its licensors and is protected by international copyright and trademark laws. You may not reproduce, distribute, modify, or use any content from our website without our prior written consent.

11. Limitation of Liability

To the fullest extent permitted by applicable law, SoftBelle shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our total liability in connection with any order shall not exceed the amount paid by the customer for that specific order.

SoftBelle is not responsible for any allergic reactions or skin sensitivities that may result from the fabrics or materials used in our products. Customers are advised to review product descriptions and material information before purchasing.

12. Force Majeure

SoftBelle shall not be held liable for any delay or failure to perform its obligations resulting from causes beyond its reasonable control, including but not limited to natural disasters, pandemics, strikes, governmental actions, postal disruptions, or transportation issues.

13. Complaints and Disputes

In case of any complaint, please contact us first at contact@softbellebody.com so that we can resolve the issue directly. We are committed to addressing all customer concerns in a fair and timely manner.

14. Modifications to the Terms

SoftBelle reserves the right to modify these Terms of Service at any time. Any changes will be posted on this page with an updated revision date. The version in effect at the time of your order will apply to that purchase.

15. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of the jurisdiction in which SoftBelle operates, without prejudice to the mandatory consumer protection rights granted by the customer's country of residence.

16. Contact

For any questions regarding these Terms of Service, please contact us at contact@softbellebody.com.