Shipping policy
Shipping Policy
At SoftBelle, we are committed to making sure your order reaches you smoothly and on time. Please review the details below to understand how we handle processing, shipping, and delivery.
Order Processing Time
All orders are processed within 5 calendar days from the date the order is placed, before being handed off to our shipping carrier. If your order's processing time will exceed this estimate, we will notify you by email and, where applicable, offer the option to continue waiting or cancel your order for a full refund.
Shipping Time
We ship worldwide, with delivery typically taking up to 25 calendar days after dispatch. Combined with processing time, most orders arrive within approximately 30 calendar days of the order date. Please note that these are estimates, not guarantees — actual delivery times may vary due to customs processing, carrier performance, or other factors outside our control.
Shipping Costs
Shipping fees, if any, are calculated at checkout based on your destination and are displayed before payment is confirmed.
Customs and Import Taxes
For international orders, any customs duties, import taxes, or additional fees charged by your country are the customer's responsibility. SoftBelle is not liable for delays caused by customs processing and has no control over these charges.
Tracking Information
Once your order has shipped, you will receive a confirmation email with your tracking details. Please allow 24–48 hours for the carrier to update tracking information.
Lost, Delayed, or Damaged Packages
While we do our best to meet our estimated delivery times, delays can occasionally happen due to unforeseen circumstances. If your package is significantly delayed, appears lost, or arrives damaged, please contact our customer care team within 7 days of the delivery date (or expected delivery date, for lost packages) and we will do our best to find a solution.
For any questions, please reach out to us at contact@softbellebody.com
SoftBelle Customer Care. Available Monday to Friday, 9:00 AM – 7:00 PM.
We typically respond within 24–48 hours to all inquiries.